Business Accelerator

Stop Hoarding Knowledge and Increase Your Company Value

Knowledge is not power. Sharing knowledge is power. General Stanley Mc Chrystal Information age people still think that knowledge is power. I know, therefore I have the power. This thinking will sink your company in the long term. At our May Acumen Advanced Leadership Workshop, we welcomed Scot Hunsaker, a former business owner and now …

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How Random Free Coffee has Increased My Spending At Panera (and what your business can learn from it)

Me: “I’ll have a drink please.” She: “Here you go (hands me cup), there’s no charge today.” Me: (Looks around suspiciously … the manager is within earshot … why is this person handing me a free cup? Accepts cup) “Thank you, I’m very grateful for that.” (goes and fills drink still waiting for someone to …

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Quack, Quack!

I drive my wife crazy sometimes. One of my pet peeve’s when we travel or dine out is to carefully observe the service experience. As the owner of a couple of service businesses, I’ve always found it ironic that many of my competitors failed when it came to delivering service. Frankly, I was always glad they did. …

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