Latest Blog Posts

Cover Your Ears-3

Quack, Quack!

July 24th, 2017 / Drew Hiss

I drive my wife crazy sometimes. One of my pet peeve’s when we travel or dine out is to carefully observe the service experience. As the owner of a couple of service businesses, I’ve always found it ironic that many of my competitors failed when it came to delivering service. Frankly, I was always glad they did. Read More…


Time travel and Your Most Important Client

July 17th, 2017 / Dan Cooper

“I’m sorry, what?” My wife just stared at me. The five of us were out to lunch because my son had just returned from 10 days at scout camp. He was regaling us with tales of raccoons and giant spiders in his tent. Meanwhile … I was time traveling. Do you ever do that? Time Read More…

upside down

What do you do when you are feeling upside down?

July 10th, 2017 / Dan Cooper

An owner I’m working with told me the other day that he “always feels so upside down.” That’s a good way to describe what a lot of owners and CEOs feel. Let me let everyone in on a little secret. Every leader feels upside down … a lot. I’ve been a part of several mentoring programs (as mentee Read More…

Acumen_I me

I, Me Vs. We, Us

July 3rd, 2017 / Dan Cooper

I had three follow up strategy meetings in three consecutive days with three companies. Two went well, the last one was fine, but it wasn’t the same because of two words. I and me. As a leader your choice of words are important as everything you say carries weight with your employees, clients, partners, and vendors. One quick Read More…


Idol Factory

June 26th, 2017 / Drew Hiss

I attended a beautiful sunrise service in the Colorado Rockies recently. What was timely and interesting for me personally was the perspective he shared about our human default to create idols. These idols can take on many forms and are largely born from our self-absorbed search for happiness, stature, affirmation, affection, identity, etc… John Calvin Read More…

26407235 - hello customers tag illustration design over a white background


June 12th, 2017 / Drew Hiss

Hello! My daughter who is a senior in high school recently attempted to sign up for the second consecutive year as an “ambassador” for a national tuxedo rental company and well-known men’s fashion outlet. She was quite successful at this role during her junior year as she helped incentivize 25 or so of her male Read More…

hard no

A Hard No Can Be A Glorious Yes

June 5th, 2017 / Dan Cooper

She dropped the ring in the sand. CRAP! The SAND! Whose dumb idea was it to ask her to marry me on a beach!? Oh yeah, mine. This just went from a moment we will cherish for the rest of our lives to one where I may freak out before she has a chance to Read More…


Caught Not Taught

May 29th, 2017 / Dan Cooper

My 10 yr old son has a bad habit of saying “I know” to almost everything. Even after he’s asked you a question and you give him an answer he’ll belt out “I know.” After he did this to some people not his parents we had one of those father/son conversations about respect. I promised to raise Read More…

Empathy - woman with nail in head


March 15th, 2017 / Dan Cooper

In a world that is all about knowing the answer, solving the problem, tweet storms, and trolls … empathy is becoming a lost art.  As leaders it’s imperative that we know when we’re supposed to answer, solve, mentor, coach, guide, and when we’re supposed to listen and just show some good ol’ fashioned empathy.  Truly, Read More…

Busy Badge

Busy Badge

March 1st, 2017 / Drew Hiss

Ever noticed how the word “busy” can almost be worn as a badge of significance, a mark of importance, a sign of studliness? It’s as if the busier a person is, the more important they are, the more significance they have in the world, the more impressiveness they are to their peers. It’s almost as Read More…