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Consequences...

Consequences…Not Condemnation

October 30th, 2017 / Dan Cooper

I had a client who had a good manager make a bad decision. The manager (he) was starting to become a little close to a particular female employee. The employee handbook strictly forbid relationships between managers and their direct reports to avoid conflicts of all kinds. It’s not a crazy thing for people who work Read More…

Experiment with Boredom

Experiment with Boredom

October 2nd, 2017 / Dan Cooper

By abolishing any chance of being bored we have also lost the time we used to have to think and process. Greg McKeown – Essentialism When is the last time you’ve been bored? Bored … meaning that you were sitting mostly alone, still, in silence, with nothing specific taking your minds attention, and you began to wander around in your head. When I asked myself that the other day I could only think of Read More…

Epic Impact

Epic Impact

August 28th, 2017 / Drew Hiss

Our Acumen community (CEO’s/Owners and their top exec’s) had a unique chance to host and spend time with a very prominent founder and CEO. His retail behemoth now has nearly 800 locations and over 35,000 employees across the great states of America. Both he and his firm have become household names. Their firm remains a privately run family Read More…

Big Swings

Leaders take big swings, Managers make incremental changes

August 21st, 2017 / Dan Cooper

Some companies need tweaking. Improve customer service, decrease cost of goods, add a key player … and they experience growth and prosper. But what happens when you what got you here, won’t get you there? When you are seeing a shift in the market that gives you enough pause that you know you need to Read More…

What's Next

Confirmation in the Doing 

August 7th, 2017 / Dan Cooper

Have you ever been stuck in transition? You need to make a decision to move forward but are hung up with feelings of uncertainty and uneasiness.  Risk is everywhere and the next step will change everything going forward. Wouldn’t it be great if you could feel more at peace about your decision and have more Read More…

CARE##

Care – An Overlooked 4-Letter Word

July 31st, 2017 / Drew Hiss

I’m a big fan of Patrick Lencioni. His books, teachings, and resources that sharpen leadership effectiveness, enhance teamwork, and accelerate organizational performance are some of the best of all time. One of my favorites is the timeless “Five Dysfunctions of a Team.” In his iconic “results pyramid” he outlines the importance of trust in the Read More…

Cover Your Ears-3

Quack, Quack!

July 24th, 2017 / Drew Hiss

I drive my wife crazy sometimes. One of my pet peeve’s when we travel or dine out is to carefully observe the service experience. As the owner of a couple of service businesses, I’ve always found it ironic that many of my competitors failed when it came to delivering service. Frankly, I was always glad they did. Read More…

Time_Travel_client

Time travel and Your Most Important Client

July 17th, 2017 / Dan Cooper

“I’m sorry, what?” My wife just stared at me. The five of us were out to lunch because my son had just returned from 10 days at scout camp. He was regaling us with tales of raccoons and giant spiders in his tent. Meanwhile … I was time traveling. Do you ever do that? Time Read More…

upside down

What do you do when you are feeling upside down?

July 10th, 2017 / Dan Cooper

An owner I’m working with told me the other day that he “always feels so upside down.” That’s a good way to describe what a lot of owners and CEOs feel. Let me let everyone in on a little secret. Every leader feels upside down … a lot. I’ve been a part of several mentoring programs (as mentee Read More…

Acumen_I me

I, Me Vs. We, Us

July 3rd, 2017 / Dan Cooper

I had three follow up strategy meetings in three consecutive days with three companies. Two went well, the last one was fine, but it wasn’t the same because of two words. I and me. As a leader your choice of words are important as everything you say carries weight with your employees, clients, partners, and vendors. One quick Read More…